In her previous role as a customer service agent for the Social Security Administration, she worked daily with citizens across the U.S. to assist the public with national programs and services. Before her role at SSA, Carmen worked with the Baltimore County government Retired and Senior Volunteer Program assisting the director with pairing seniors with suitable volunteer opportunities within their community. As a current senior at Towson University majoring in Communication, she believes it’s never too late to finish your dreams. She has obtained an associate degree in human resource management which has helped her to manage teams in the help of understanding the competencies in human relations at the workplace. Through her tenured experience and leadership Carmen is excited to bring her living experiences to help our new fellow Baltimoreans.