911

*offers assistance in multiple languages via telephonic interpretation.

For emergencies that require immediate assistance from the police, fire department or ambulance, please dial 911.

311

*offers assistance in multiple languages via telephonic interpretation.

For non-emergency issues and complaints including trash pick-up, order a new trash or recycling can, report construction without a permit, illegal dumping, rental housing inspections, rat abatement, bulk trash pick-up, dirty alley and street cleaning, sidewalk repair, potholes, flooding, illegal parking, icy roads, call 311. 

211 

*Offers Assistance in Multiple Languages, Including Telephonic Interpretation. 

Free confidential referral and information helpline and website that connects people to essential health and human services. 

988 

*Offers Assistance in Multiple Languages, Including Telephonic Interpretation. 

Free confidential suicide and mental health crisis helpline.   

Sexual Assault/ Domestic Violence Hotline

P: 410-837-7000

W: www.turnaroundinc.org 

Provides counseling and support services to victims of sexual assault and domestic violence.

Baltimore Crisis Response

P: 410-433-5255 

W: www.bcresponse.org 

Non-profit organization with a proven track record of providing services to individuals with mental health and substance use disorders.

House of Ruth Maryland – Highlandtown 

P: 410-732-2176 (*Spanish Available) Or 24-Hour Hotline 410-889-7884 (*Interpretation Available) 

W: www.hruth.org 

Emergency shelter for victims of intimate partner violence and their children. Provides abuse intervention programs, and a 24-hour hotline: 410-889-7884 

Office of the State’s Attorney for Baltimore 

120 East Baltimore Street, 9th Floor Baltimore, MD 21202  

P: 443-984-6000  

W: www.stattorney.org 

Victim services, court escort, referrals, community education, among other services 

U.S. Citizenship and Immigration Services 

3701 Koppers St. Baltimore, MD 21227 

P: 1-800-375-5283 

W: www.uscis.gov 

Government agency that oversees lawful immigration to the United States; to learn more about eligibility requirements for immigration and citizenship as well as benefits, please visit their website or call their toll-free number. 

Federal Trade Commission (FTC) 

P: 877-FTC-HELP 

W: www.ftc.gov 

Protects consumers by stopping unfair, deceptive or fraudulent practices in the marketplace. To report consumer scams, including immigration fraud, call the number listed or file a complaint online at 

www.ftc.gov/complaint

The Division of Vital Records 

P: 410-764-3038 

W: www.maryland.gov 

Assistance obtaining a certified copy of a birth, death, or marriage certificate, obtaining a divorce verification, or registering an adoption, legitimation, or adjudication of paternity. 

Maryland Registry of Motor Vehicles  

P: 410-768-7000 

W: https://mva.maryland.gov/ 

Obtain a state ID, driver’s license, register motor vehicle, etc. Undocumented Maryland residents can get a driver’s license but must have an ITIN and have filed Maryland state taxes for the two years before filing for a driver’s license or ID card.  

Baltimore City Homeless Shelter Hotline

P: 443-984-9540 

W: https://homeless.baltimorecity.gov/get-help-now  

Call 443-984-9540 to connect with the emergency shelter for the night. The hotline is open 8:30 AM to 4:30 PM, Monday through Friday. Afterhours, on weekends and holidays call the shelters directly.  

Weinburg Housing and Resource Center (single adults) 443-824-5326  

Emergency Women’s Shelter/”Pinderhughes” (single women) 410-241-3392  

Emergency Men’s Shelter/”Greenspring” (single men) 443-542-8558  

Sarah’s Hope Shelter at Mount Street (families) 410-982-0845  

HEBCAC Nest Youth Shelter (youth ages 18-24) 410-759-8374 

Baltimore City Department of Housing and Community Development (DHCD)  

DHCD enforces the Baltimore City Building Code and state laws about construction. DHCD issues building permits and rental licenses, and provides inspections for: construction, alteration, electrical, mechanical and plumbing work in both commercial and residential structures. Call 311 to report code violations.